SBI FASTAG helpline, login, recharge, how to apply, you will get all the information from this page. We all live in a busy world. In addition we don’t have much time to waste and that’s the reason why people always focus on digital life which is fast, reliable, and secure. It’s really practical to pay tolls on smooth roads.
It is quick to process, but what if we experience a heavy queue to pay tolls. Deferring much time to pay tolls appears to be so problematic in this technological innovative realm.
Due to these unpleasant circumstances in toll plazas, the Indian government approached this problem systematically and digitally. It was in 2014, the Indian government introduced FASTags, which is about 6 years ago.
FASTags are prepaid tags operated by the national highway authority of India (NHAI) and FASTags uses RFID, which is Radio Frequency Identification Technology, as its core technology.
FASTags are fixed on the windscreens of the vehicle and this RFID technology helps to make toll payments from prepaid and savings accounts linked to it.
As a result, stopping vehicles at toll plazas is an avoidable circumstance. People can drive smoothly even without bothering about cash and its changes, time, etc.
National Highway Authority of India states that FASTags has unlimited validity and to promote its usage. cash backs are also provided. Now FASTags lanes are over 500 national and state highways and it’s mandatory for all vehicles except two-wheelers to have FASTags from February 2021.
India now has about 22 certified banks to provide FASTags. And the largest public sector bank, the State Bank of India is one among them. It has access to manage the FASTag account of the customers.
Moreover, the tag can be available from tag issuers and is linked to a prepaid account thus you can recharge the card to use it continuously.
SBI FASTag is a rectangle-shaped and multilayered one with a size of 10×5 cm. It contains a chip and antenna and is made out of good-quality paper. About 346+ toll plaza is operational with FASTags across national highways.
FASTags can be used across all toll plazas under the National Electric Toll Collection (NETC) program. FASTag provides convenience and eases to transit through toll plazas saving fuel, time, and money.
New Toll Plaza Rules Sbi Fastag Rules –
If you are also troubled by the long lines at the toll plaza despite having a FASTag in your vehicle, then there is great news for you. In fact, the National Highway Authority of India has issued a guideline.
(NHAI Guidelines) that it should not take more than 10 seconds on a vehicle even during the peak time of vehicles. That is, it should not take more than 10 seconds for a vehicle to leave the toll plaza.
However, the Ministry of Road Transport and Highways has said that after the implementation of FASTag, the congestion at toll plazas has come down significantly.
A yellow line will be drawn 100 meters away: A yellow streak has been ordered to mark the distance of 100 meters at all the toll points. This step has also been taken to create a sense of accountability among the toll plaza operators.
NHIA has successfully implemented 100% cashless tolling in February 2021. Overall, the availability of FASTag at toll points has reached 96 percent and in many of these it has reached 99 percent
SBI FASTag Registration Online/Offline: How to do
Getting FASTag to your vehicle is not a very complex process. You can apply for it either online or offline.
How to SBI FASTag registration – online: You can access the FASTag account through the official website of FASTag https://fastag.onlinesbi.com/ To get the credentials for accessing the account you should follow the steps below:-
Step 1:- Find out any SBI Point of sale(pos) locations and take your vehicle, KYC documents, vehicle documents there.
Step 2:- You will get an SBI FASTag application form, just fill it and submit all relevant documents
Step 3:- Once you post submission of the application form and documents. Your FASTag gets created and thus PoS agent will affix the tag on the windscreen in your vehicle.
Registration of the tag leads to the provision of credentials for logins such as login id and password through your registered phone as SMS. Whatever the type of vehicle, the registration methods are the same.
You don’t need to separately check FASTag registration for a car, bus, jeep, etc. This is registration process.
FASTag Application Form (registration form)
SBI provides an application form to fill to get SBI FASTag. You should fill the ton properly. The application form asks for personal details like name, maiden name, DOB, proof of identity details, contact details, vehicle details, declaration, etc.
Sbi Fastag Registration Charges
Ans – 100 Rupees
SBI FASTag Registration offline
Look up your nearest PoS counter by visiting https://fastag.onlinesbi.com/ PoS agent. Visit there or any selected SBI branches. Carry your documents and vehicle. The agent will verify documents and fill your application form following the fixation Of FASTag on your vehicle.
SBI FASTag registration is the same for all states in India, with no separate registration process like FASTag registration for Tamil, Malayalam, Telugu, etc.
Which documents required for SBI Fastag
When we go for registration of FASTag, we all have confusion about which documents required for FASTag registration. Whatever the registration method is, it’s essential to have relevant and valid documents with you. To purchase an FASTag you need to submit the following documents:-
- Know Your Customer(KYC) document
- Vehicle Registration certificate (original)
- Vehicle Registration Certificate (copy)
- FASTag application form
- Address proof:- voter id, passport, ration card, etc
- Id proof
- Recent passport size photo
How to SBI FASTag KYC update online
And this submission of documents leads to the creation of an account. Based on the certificate, customers get an account in one of the two categories:- This leads to the answer of how to upgrade SBI FASTag wallet as KYC customer.
- Limited KYC holders account
- Full KYC holders account.
Limited KYC holders account:- In this category, the SBI FASTag account cannot have more than rs 10,000/- at any point in time. The monthly reload is limited to rs 10,000/-
Full KYC holders account:- In this category, the SBI FASTag account cannot have more than rs one lakh at any point in time. The monthly reload is not limited. By this, you can get SBI FASTag KYC updates online.
How to Access the FASTag account
You can access your account by https://fastag.onlinesbi.com/ using the user id and password that you received through SMS during the activation
As same as the customer’s login, agents also have a different portal. The agent can access their portal from this link https://fastag.onlinesbi.com/PoSAgentLocations
SBI FASTag recharge online
After you get the activated FASTag, you may wonder how can we recharge it,? It’s a fact that we all wonder and whispered in mind, FASTag recharge kaise kare!
It’s so simple process as you can recharge it online by accessing your account from the official website:-
Step 1:- First you should visit the official website of FASTag, where you are asked to log in or sign up.
step 2:- Subsequently, you can log in with your username and password which is provided through SMS at the time of FASTag registration.
step 3 – After that, you will launch on a new page, and from the top of the page, select the ‘tag recharge’ option. you will be redirected to the next page.
Step 4:- On the redirected page you can enter the amount that you are recharging and as the next procedure clicks on ‘pay now, you can now check all the details you provided for the recharge.
step 5:-And after the successful recharge you will get an SMS notification to your registered phone number showcasing all the details of the recharge.
Different methods to recharge the SBI FASTag prepaid account
As already mentioned above, when we come to the reputed page of recharging FASTag, It provides different methods, you can choose any option according to your convenience and continue the recharge process.
Different payment methods are:-
- recharge by UPI ID
- recharge by SBI yono
- How to recharge FASTAG through SBI net banking – open the Phonepe app just click on the FASTAG number click on the net banking option and it will redirect to your bank page and you can recharge your FASTAG easily.
- FASTag recharge by debit card – you can use your debit card details in the phone pe or Gpay app and can load the balance online.
- FASTag recharge by UPI apps like Paytm Google pay etc
How to recharge SBI FASTag Paytm
You can also recharge through Paytm but Paytm takes a time of 20 minutes to recharge. However if you have a balance in the main wallet of Paytm and not in the Paytm FASTag wallet, no need to recharge Paytm FASTag separately, the toll will get detected from the main wallet.
The Paytm FASTag wallet always have a minimum amount as reserved and if you don’t have a balance in the main wallet toll got deducted from Paytm FASTag wallet so it’s very helpful in emergency
SBI FASTag Recharge charges
The minimum recharge amount for FASTag recharge is rupees hundred. The maximum recharge amount is one lakh for the one who submitted KYC details and rupees 20000 who do not submit KYC details
SBI FASTag Customer service
SBI provides very good customer service. customers can contact the customer care center using the toll-free number 1800 110018. SBI help desk email @ [email protected]
SBI FASTag KYC customer care number:- 1800 11 0018
SBI FASTag Complaint registration
if you have any complaints regarding the process of FASTag, there is nothing to worry. Most importantly FASTag have an online complaint registration facility and a dedicated team associated with NHAI take care of customers complaint MORTH/NHAI has introduced 1033 as helpline number for addressing FASTag complaints at the toll plaza. customers can complain regarding-
- stopped at the plaza for a blacklisted reason even if it is not blacklisted
- Plaza not accepting FASTag
- Plaza not able to read the Tag
- Plaza not supporting monthly pass insurance Any other applicable issue for FASTag
SBI FASTag Blacklist removal process
FASTag blacklisted means, it doesn’t have a minimum balance.
You may wonder how to activate blacklisted SBI FASTags, if you face such an issue recharge your FASTag and when you recharge tag with an adequate amount FASTag will automatically be removed from the blacklist and FASTag is blacklisted even if you have an adequate balance you can call 1033 helpline number and can register complaints FASTag complaint cell.
So this is the answer to many people who thinks about what to do if FASTag blacklisted? This also answers the question of how to unblock SBI FASTAG.
SBI FASTag Charges
|Vehicle class No||Particulars||Amount|
|4||Car, jeep, TATA ace||200|
|5||Light commercial vehicle||300|
|6||Three axles common vehicle||400|
|12||4 to 6 axle||400|
|15||7 of more axle||400|
SBI FASTag Grievance number
|Amaravathi||(040) 23387350, 23387268|
|Bhopal||(0755) 2575226, 2575229|
|Chennai||(044) 28308409, 28308488|
|Kolkata||91 3322489333, 9674710403|
|Lucknow||0522) 2295391, 2295392|
|Maharashtra||(022) 26445626, 67514142, 67514137|
|Mumbai||022) 26445863, 26445864|
|Trivandrum||0471)2192666, 91 945701600|
Frequently asked questions (FAQ)
1) Is FASTag mandatory?
Ans- FASTag is India’s electronic toll collection chip for highways and is mandatory for all vehicles. Government already about 80% of tolls are collected through FASTag.
therefore not having FASTag in your vehicle may lead to a violation of road safety rules. As the Indian government had provided the deadline of affix fast at February 2021
2) How can I check my SBI FASTag balance?
Ans- You can follow the steps to check SBI FASTag balance enquiry :-
step 1:- visit the official FASTag website of SBI
step 2:-login to the site using your credentials that is sign up using a registered mobile number, password and solving captcha
step 3:-choose the FASTag from the list if you have multiple tags step 4:- check the balance of the selected tag.
3) What happens if I don’t have FASTag?
Ans- You need to pay double the charge applicable to the type of vehicle.
4) What is the validity of the FASTag?
Ans- SBI FASTag comes with the validity or guarantee of three years
5) What should I do when my SBI FASTag is debited twice at toll Plaza?
You can resolve the issue by getting in touch with customer care, they will raise the query to the NPCL system and help you to resolve the matter
6) What can I do when the RFID tag balance goes below the minimum required balance in the Tag?
Ans- You can approach any point of sale location of a bank or use online services like a debit/ credit card, internet banking, etc.
7) How can I surrender my SBI FASTag Or What is the FASTag surrender process?
Ans- First, the tag holder should give a written request for closure of the tag and you should return the existing tag along with it.
If the cancellation of Tag is due to its damage, the customer shall surrender the damaged one, a new tag will be issued and you will be charged for a new one
If the case is a matter of the death of the customer, legal hair can claim the refund amount and only be issued after the submission of the death certificate and relevant documents
8) Can I use one FASTag for two vehicles?
Ans- No, you can’t, you should take two separate FASTag for two-vehicles
9) As an SBI FASTag customer, do I need to use any specific lane at the toll plaza?
Ans- Yes, you should use lanes that are specified for FASTag.The RFID Technology will only work on the demarcated lane. If you enter the cash-only lane, you need to pay cash.
10) What I can do if I have lost or damaged my FASTag, and what is the status of my balance in the tag?
Ans- you can apply for the new one and the Bank will issue a new one, the balance amount will get linked and transferred to the new one.
11) How to FASTag recharge by UPI Id?
Ans- First you can download any BHIM app from the Play Store and login and then on the homepage Tap on the send option, enter the FASTag UPI ID that is VPA virtual payment address, and tap to verify
12) What are the FASTag recharge transaction charges?
Ans- Tag issuance fees:- rupees hundred for vehicles and it also includes applicable taxes other charges charging minimum security deposit amount for various types of vehicle ( refundable at the time of cancellation)
13) How to recharge FASTag through SBI or how to recharge through SBI YONO?
Ans- As already mentioned in the article, you can recharge by accessing the official site and login in using a username and password. When you choose the option for recharge, there are many payment methods available, so you can choose anyone like SBI Yono or net banking.
The process is the same for all methods for how to recharge FASTag through net banking also serves the same answer.
14) How to unlock SBI FASTag?
Ans – When your FASTag gets locked, you can call customer care and register the complaint. And they will solve unlock your tag.
15) How to remove SBI FASTag from the blacklist?
Ans – To get over from them blacklist, you should recharge your tag, and if it continues in the blacklist you can approach customer care.
16) If I come across a situation of SBI FASTag forget the password, how to recover it?
Ans – You can use the forget password option on the login page, and you get a notification in the registered phone number regarding a new password.
17) How to change the registered mobile number in SBI FASTag?
Ans – You can connect with customer care and ask for change.
What is FASTag monthly pass process?
a monthly pass for a toll plaza will be issued at that particular Toll Plaza or the POS locations put by the acquired Bank of the toll plaza. If you are a registered tag holder then you need to visit the toll Plaza.
and request particular pass schemes. You need to pay for the selected pass. Once the payment is approved the operator will activate the tag.
Benefits of SBI FASTags
- Ease of payment
Paperless payment decreases many complexities of carrying money in your wallet and the tension of giving changes in toll plazas.
SBI Customers get cashback and relevant offers and thus encourage people to practice the use of FASTags.
- Save fuel
Loss of fuel while stopping a vehicle is a major issue when it comes to toll plazas. Using FASTags leads to the non-stop movement of automobiles saving much fuel.
- SMS alerts
FASTags have an SMS alert system, where the customers get SMS after each transaction, showing balance and also alert them if they have a low balance. So this seems like a very user-friendly approach to customers.
- Online Recharge
Recharging of FASTags is now so easy that you can do it by yourself digitally using your phone. SBI has the facility to recharge FASTags through debit/credit cards, net banking, etc.
SBI FASTags have a validity of 2-3 years.
- Customer portal
SBI provides a customer portal in which you can view your transaction history and balance.
- Linking with insurance policy
FASTags can be linked with insurance policy helping customers not to carry the policy documents.
For the government, FASTags helps for the better management of highways, thus bringing up transparency in toll payment.
In conclusion, In this technological innovative world, people are always called to live in a smart way to become smart citizens of our country and digital transactions and related procedures are never more a new custom in this world. Almost all people understand the use and benefits of digital payments and transactions.
The complexity in dealing with cash payment makes people realize that cashless payment is important. The innovative idea of digital backup and payment at toll plaza helps citizens and government on the same wavelength as it provides trust and non-complexity.
The long queues and waiting for toll payment is nevermore a Nightmare. Using FASTag can make you smarter as SBI always takes care of their customer’s expectations.
SBI has its complaint cell, customer care cell to help customers at every stage. The much easier registration process, recharge process all add points to FASTag. Use FASTag and drive more smartly.
If you want to read more about other bank FASTAG details then you can check out the website.